Privacy policy

This is a translation for your convenience. The legally binding version is the Datenschutzerklärung in German.

1. Controller

Frankenblitz Entrümpelung
Owner: Saman Fares Kheder
Neutorgraben 15, 90419 Nürnberg, Germany
Phone: +49 157 750 384 90
Email: info@frankenblitz-nuernberg.de

2. General information

We only process personal data to the extent necessary to provide this website, to answer your enquiries and to carry out our services. The legal bases are in particular Art. 6(1)(b) (contract or pre-contractual measures), (c) (legal obligation) and (f) (legitimate interests) of the General Data Protection Regulation (GDPR).

3. Hosting and server log files

This website is hosted by [name and address of the hosting provider]. When you visit the website, information sent by your browser is recorded automatically: IP address, date and time of access, page visited, referrer URL, browser type and operating system. The processing is based on Art. 6(1)(f) GDPR; our legitimate interest is the secure and stable operation of the website and the defence against attacks. Log files are deleted after [14] days at the latest. We have concluded a data processing agreement with the hosting provider in accordance with Art. 28 GDPR.

4. Cookies, fonts and tracking

This website does not use cookies for analytics or marketing purposes and does not use any tracking tools. All fonts and scripts are delivered locally from our server; no connection is made to Google Fonts or any other third party.

5. Contacting us by form, email, phone or WhatsApp

When you contact us via the enquiry form, by email or by phone, we process your details (name, phone number, email address if provided, town and description of your project) in order to answer your enquiry, arrange an on-site visit and prepare a quote for you.

If your enquiry is aimed at placing an order, the legal basis is Art. 6(1)(b) GDPR (pre-contractual measures). For other enquiries we base the processing on Art. 6(1)(f) GDPR; our legitimate interest is answering the enquiries addressed to us.

To send the form we use [form service, e.g. Formspree Inc. or our own mail server, incl. note on transfers to third countries if applicable].

Contact via WhatsApp

Our website links to WhatsApp, a service of WhatsApp Ireland Limited (Meta group). You are only forwarded to WhatsApp, and data is only transmitted to the provider, once you click the link. If you message us, we process your phone number, your profile name and the messages, photos and videos you send us in order to handle your enquiry; the legal bases are those stated above. Data may be transferred to the USA in this process. WhatsApp's privacy policy also applies. If you prefer not to use it, you can reach us at any time by phone, email or through the form.

Obligation to provide data

Your name and a phone number are required to handle your enquiry, as otherwise we cannot reach you or arrange an appointment. All other details are voluntary. There is no legal or contractual obligation to provide your data.

Storage period

If no order results, we delete your enquiry no later than six months after our last communication. If an order is placed, we keep the related documents for as long as statutory retention obligations apply: business letters and quotes for six years, invoices and accounting records for eight to ten years (Section 257 of the German Commercial Code (HGB), Section 147 of the German Fiscal Code (AO)). The legal basis for this is Art. 6(1)(c) GDPR.

6. Recipients

Within our company, your data is only accessible to the people who need it to handle your enquiry or carry out the order. Outside our company, data is received by:

• our hosting provider (see section 3), which also processes emails for us, as a processor under Art. 28 GDPR,
• our tax adviser, insofar as invoices and accounting records are concerned,
• public authorities, insofar as we are legally obliged to disclose data.

Your data is not passed on for advertising purposes.

7. External links

Our website links to Google Maps. Data is only transmitted to Google once you click the link. Google's privacy policy then applies.

8. No automated decision-making

We do not use automated decision-making, including profiling, within the meaning of Art. 22 GDPR.

9. Your rights

You have the right at any time to:

• access the data stored about you (Art. 15 GDPR)
• rectification of inaccurate data (Art. 16 GDPR)
• erasure (Art. 17 GDPR) and restriction of processing (Art. 18 GDPR)
• data portability (Art. 20 GDPR)

You can also lodge a complaint with a data protection supervisory authority. The competent authority is the Bavarian Data Protection Authority (Bayerisches Landesamt für Datenschutzaufsicht, BayLDA), Promenade 18, 91522 Ansbach, Germany.

10. SSL/TLS encryption

For security reasons, this website uses SSL/TLS encryption. You can recognise an encrypted connection by “https://” in your browser's address bar.

Last updated: November 2026